Custom Jewelry FAQs
Welcome to Southern Chic Keepsakes. I have been searching for my crafting passion for some time now and I have finally found it. I love creating these pieces for people and it truly brings me joy. Please read over my Frequently Asked Questions and browse the Ring and Necklace albums.
If you don’t know your ring size, there are a few ways to find out. If you are local to me, I can size your finger. Not local? Stop in your local jewelry store and have them size you. Can’t make it to the store? Here is a link to ring sizer on amazon. https://www.amazon.com/Measur.../dp/B08JLW2C8J/ref=sr_1_5...
What’s the best way to take care of my jewelry?
I include a care card and polishing cloth with every purchase. Treat your jewelry well and it will treat you well. Store in a cool dry place when not in use. Do not submerge in water or use harsh products while wearing the jewelry. It is ok to wash with soap and warm water and polish it up when it needs it.
How do I ship my items to you and how much do you need?
Breastmilk- 1/2 an ounce is plenty of breastmilk. Please only send the amount of milk needed. Any milk will work fresh, frozen, old or expired. I just ask that you ship it frozen to avoid spoiling and it is ok for it to be room temperature when it arrives. Please double bag and ship in a waterproof bubble shipping envelope.
Ashes/inclusions- Please send 1 teaspoon of ashes in a Ziplock bag. If getting several pieces, please send an extra teaspoon. A memory heart will require about a teaspoon on its own. Any extra ashes will be returned with the piece. Please only send the required amount. Hair, fur, burial dirt or flowers can be sent also in a Ziplock bag.Please include in shipment your name, order number, best contact info and any colors or extras you want added to your piece.
Shipping via USPS first class is ok with arrival of 3-4 days and should not cost more than $6. You can go to your local post office or do an USPS label online and have them pick it up.
How much to ship my item to me?
Shipping cost is currently included in the price of the pieces. No additional Charge
How long until I receive my item?
Turnaround time is currently 4-6 weeks. Most items are ready sooner, but I cannot promise that. 14K Gold items do take longer as they are custom made at the time of the order. If I foresee any delays in your order, I will keep you updated. I appreciate your patience and understanding that handmade items take time, and it is my priority to make you a quality memory piece that you will love.
Can I change the color of the stone or add extras to the stone?
Yes, the stone can be any color you would like with added colored shimmer or glitter. Also flakes of various colors and crushed stones can be added to the stone. Contact me with your visions and ideas so we can come up with a beautiful piece.
What if I want a beautiful piece of jewelry but I don't have anything to put in it?
That's ok! I can still make you a beautiful piece of jewelry that is special to you. Contact me and together we can create something beautiful.
What if I really want a piece, but don't see what I am looking for?
That is not a problem. I have the most popular and common items on my page, but the possibilities are endless. Contact me and we will go over other options that are available.
What is the jewelry made of?
These pieces are either 925 sterling silver or 14K gold. The rose gold and gold sterling silver pieces are plated. Please understand that the rose gold and gold plating may wear down over time. The only way to assure this won't happen is to stick with solid gold pieces if you are looking for rose gold and gold. I will still continue to offer the gold-plated options as to offer affordable options to our customers. Just be aware that the color may fade over time unless it is solid sterling silver or solid gold.
Do you offer local pick up or delivery?
Absolutely if you are local to me, we can arrange meet up to avoid shipping items.
What if I want another piece in the future?
Fun Fact! We keep preserved breast milk for up to 1 year or longer if space allows. I will be able to make another piece in the future with the same breast milk. I return all unused cremains with the piece of jewelry.
Warranty Information
If anything happens to your stone within the first 60 days, I will work with you to fix the problem at no cost to you. After 60 days I will still offer to fix or replace stones at a cost to you. Prices will vary on a case-by-case bases depending on what needs to be addressed. Please feel free to contact me with any questions. I can only offer my warranty on the stone itself as the actual jewelry piece is from a third party. Of course, my goal is to make you 100% happy so please contact me for any issues with any part of the piece and we will figure it out.
Returns & Refunds
Due to the nature of these handmade products, I cannot accept returns. You have 24 hours to cancel your order for a full refund. After 24 hours, your jewelry has been custom ordered for you. If you wish to change or cancel your order after your order has been placed but before I begin working on your piece, there will be a 20% fee charged. There are cases where this may not apply so, please feel free to contact me. Once I begin working on the piece, I will not be able to offer any refund. However, I want to make you completely happy with your piece so we can work together to find the best solution.
Please feel free to contact me with any other questions and if you could kindly leave me reviews if you have received a piece from me, that would be awesome.
southernchickeepsakes@gmail.com