Custom Jewelry FAQs
HOW TO ORDER
At Southern Chic Keepsakes, we create unique remembrances of loved ones who have passed and unique keepsakes to cherish our loved ones still here. Here is how our process works:
- Choose a keepsake for your Inclusion
- If you have selected a ring and do not know your size, you can run by a local jeweler to confirm your size before placing the order or there are very affordable ring sizers on Amazon.
- Shortly after placing your order, you will receive a confirmation email with the instructions for mailing your inclusions. You can preview the instructions here
- Once we receive your package, it takes between 4-6 weeks to receive your order. The time frame varies upon the type of jewelry and our current order load.
If you don’t know your ring size, there are a few ways to find out. If you are local to me, I can size your finger. Not local? Stop in your local jewelry store and have them size you. Can’t make it to the store? Here is a link to ring sizer on amazon. https://www.amazon.com/Measur.../dp/B08JLW2C8J/ref=sr_1_5...
What’s the best way to take care of my jewelry?
I include a care card and polishing cloth with every purchase. Treat your jewelry well and it will treat you well. Store in a cool dry place when not in use. Do not submerge in water or use harsh products while wearing the jewelry. It is ok to wash with soap and warm water and polish it up when it needs it.
How do I ship my items to you and how much do you need?
Breastmilk- 2ml of breastmilk. Please only send the amount of milk needed. Any milk will work fresh, frozen, old or expired. I just ask that you ship it frozen to avoid spoiling and it is ok for it to be room temperature when it arrives. Please double bag and ship in a waterproof bubble shipping envelope.
Ashes- Please send 1/4 of teaspoon of ashes in a Ziplock bag. If getting several pieces or a pocket knife, please send a 1/2 teaspoon. A memory heart will require about a teaspoon on its own. Any extra ashes will be returned with the piece. Please only send the required amount. Hair, fur, burial dirt or flowers can be sent also in a Ziplock bag.Please include in shipment your name, order number, best contact info and any colors or extras you want added to your piece.
Shipping via USPS first class is ok with arrival of 3-4 days. You can go to your local post office or do an USPS label online and have them pick it up.
How much to ship my item to me?
Shipping cost ranges between $5-$10 depending on the amount of pieces you order.
How long until I receive my item?
Turnaround time is currently 4-6 weeks. Most items are ready sooner, but I cannot promise that. 14K Gold items do take longer as they are custom made at the time of the order. If I foresee any delays in your order, I will keep you updated. I appreciate your patience and understanding that handmade items take time, and it is my priority to make you a quality memory piece that you will love.
Can I change the color of the stone or add extras to the stone?
If no options are selected, the standard stone color will be pearl with Ashes and Breastmilk but Yes you can request inclusions to be any color you would like with added colored shimmer or glitter. Also flakes of various colors and crushed stones can be added to the stone. Place your request in the Notes when placing your order. Contact me with your visions and ideas so we can come up with a beautiful piece. I will reach out once orders are placed to confirm design details.
What if I want a beautiful piece of jewelry but I don't have anything to put in it?
That's ok! I can still make you a beautiful piece of jewelry that is special to you. Contact me and together we can create something beautiful.
What if I really want a piece, but don't see what I am looking for?
That is not a problem. I have the most popular and common items on my page, but the possibilities are endless. Contact me and we will go over other options that are available.
What is the jewelry made of?
These pieces are either 925 sterling silver or 14K gold. The rose gold and gold sterling silver pieces are plated. Please understand that the rose gold and gold plating may wear down over time. The only way to assure this won't happen is to stick with solid gold pieces if you are looking for rose gold and gold. I will still continue to offer the gold-plated options as to offer affordable options to our customers. Just be aware that the color may fade over time unless it is solid sterling silver or solid gold.
Do you offer local pick up or delivery?
Absolutely if you are local to me, we can arrange meet up to avoid shipping items.
What if I want another piece in the future?
Fun Fact! We keep preserved breast milk for up to 1 year or longer if space allows. I will be able to make another piece in the future with the same breast milk. I return all unused cremains with the piece of jewelry.
Warranty Information
My Craftsmanship comes with a Lifetime warranty. Please feel free to contact me with any questions. I can only offer my warranty on the stone itself as the actual jewelry piece is from a third party. Of course, my goal is to make you 100% happy so please contact me for any issues with any part of the piece and we will figure out a plan to fix or get a new piece.
Returns & Refunds
Due to the nature of these handmade products, I cannot accept returns. You have 24 hours to cancel your order for a full refund. After 24 hours, your jewelry has been custom ordered for you. If you wish to change or cancel your order after your order has been placed but before I begin working on your piece, there will be a 20% fee charged. There are cases where this may not apply so, please feel free to contact me. Once I begin working on the piece, I will not be able to offer any refund. However, I want to make you completely happy with your piece so we can work together to find the best solution.
Please feel free to contact me with any other questions and if you could kindly leave me reviews if you have received a piece from me.
Text/ call: 330-418-5495
southernchickeepsakes@gmail.com